FAQs

READY TO SHIP PRODUCT

MADE TO ORDER PRODUCT

PERSONALISED DESIGN SERVICE

PLANNING & STYLING SERVICE

GRAZING DISPLAY SERVICE

HIRE SERVICE

OTHER

Made to Order Product

  • We have a fixed minimum order quantity of 20 units per design, and in increments of 10. For orders over 150 units, please contact us for a custom quote.

    After your design has been approved, your order is sent into production and we cannot adjust your order quantity. Additional units ordered will be accepted as a new order, with our minimums in place.

  • Yes! For orders over 150, please contact us if you would like a custom quote.

    We will ask that you place your order for 150 pieces and we will invoice you for the remaining amount.

  • As long as your order has not been approved and sent into production, you will have the opportunity to add an additional quantity or embellishments. However, you will not be able to reduce your quantity or remove embellishments.

  • Section your guest list by household to determine your required number of units, as you only need one invitation per household, not per person.

    We recommend adding an additional 10 units to your order to account for contingencies. These pieces can also be used as a keepsake or given to your photographer to shoot as a flat-lay.

  • Due to the nature of our goods, all made to order parcels require a signature on delivery.

    Please provide an address that is attended during business hours. If no one is available to sign for the parcel, it will be redirected to the nearest post office or holding facility to be collected with photo ID.

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Hire Service

Personalised Design Service

  • We welcome you to share your mood board or colour palette with us and we will curate a sample pack tailored to your theme.

Planning & Styling Service

Grazing Display Service

Other

  • We offer a welcome 10% off code on first purchases when signing up to our newsletter. To redeem the discount, apply the code at checkout.

    Discount is valid for 30 days from signing up, on full price ready to ship product only.

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Ready to Ship Product

  • Ready to ship product will be dispatched within 2-3 business days.

    Once your order has been shipped, a link with tracking information will be sent to the email address provided with your order for you to monitor your consignment's journey.

  • We are unable to deliver to a PO Box, Parcel Locker or Freight Forwarding address, due to our parcels requiring a signature-on-delivery.